Comments on: Five Star Bus Company

By: Christopher

Christopher — Fri, 02 Jul 2010 15:26:20 +0000

five star bus company has a fleet of best maintained buses in the industry. its always comfortable to travel in its bus units. its terminals are also OK. but the problem lies time and again on its erring employees. sometimes its lack of courtesy. sometimes its lack of knowledge or ignorance. my wife had an annoying experience with the ignorance of the conductor of bus number 5056 from pangasinan to pasay. my wife told the conductor that she will alighting from the bus on the balintawak station of LRT. but the ignorant conductor insists that there is no LRT station in balintawak but rather its a MRT station. the conductor told my wife that the LRT line is in monument and that she should go there. the management of five star should educate its bus drivers and conductors on the correct identification of the landmarks in its route to avoid confusion to the passengers. they should know that the station in balintawak is operated by the LRT and not the MRT and is connected to monumento station going to baclaran. instead of helping passengers on the right directions they mislead passengers because of their ignorance of the identification of major landmarks in its route particularly along edsa where most passengers get down from the bus.

By: R. Puno

R. Puno — Wed, 12 May 2010 02:38:53 +0000

Yes, glad to see at least one bus liner in the Phils who cares about the safety of its passengers and other motorist. I wish other companies would take these matters as seriously. I’ve rode Five Star going Manila to Tarlac and Manila to Pangasinan many times. I have always felt safe while on board. I have also observed the buses while driving my own passenger vehicle on NLEX. Unlike some other companies, Five Star drivers seem to be following the driving rules (i.e. staying in the bus lane, observing speed limit, etc.) and do not create an unnecessary danger to other vehicles.

Cheers to Five Star for operating a truly 5star bus line and listening to their customers.

By: christopher

christopher — Mon, 08 Mar 2010 07:49:02 +0000

Good Day!
I am a weekly passenger of Five-star bus from Mangaldan, Pangasinan and get off at Munoz, Quezon City. The fare is 276 pesos for more than a year now. I take an early morning trip and I usually catch the bus number 95111. I noticed that the driver is permanently assigned with the bus while the conductors are regularly rotated. Until last March 1, the new conductor assigned at bus number 95111 is charging me 282 pesos. I told him that I normally pay 276 pesos. He arrogantly insisted that its 282 pesos so I payed 282 pesos. The next week, March 8, I again took the same bus number 95111. The same conductor is again charging me 282 pesos. This time I brought with me my recent tickets and showed him that the fare for my trip is 276 pesos. So I was charged 276 pesos. He was visibly upset because I have checked his wrongdoing. I suspect that this conductor is running after a higher commission that’s why he would unceremoniously increase the fare to increase his commission. I thought the management of five star bus should know about this scheme of some conductors. I suggest that a table of fares should be posted inside the bus. And I also suggest that their employees should wear a bigger ID with visible names so that passengers would have easy time in identifying them whenever they have complaints. And lastly, I hope five star bus would open a line from Quezon City going back to San Fabian, Pangasinan but this time via Manaoag so that I would no longer be taking another bus company (which has stinking bus units which annoys passengers but the good thing is it is plying the route via Manaoag so passengers reluctantly take this other bus company because the travel time going to Mangaldan is shorter compared to when the trip is via Dagupan) when going back to Mangaldan, Pangasinan. Thank you.

By: Ryan

Ryan — Sat, 10 Oct 2009 10:27:58 +0000

Hi Mr. Garcia,

Just an important correction, this is not a Five Star Bus Company blog nor we are affiliated with the company in any way. But great job as well as being a vigilant commuter/citizen.

Cheers!

Ryan

By: Elpidio Garcia Jr.

Elpidio Garcia Jr. — Sat, 10 Oct 2009 09:34:56 +0000

wow, this is good news for all patrons of fivestar. i never thought that the management is serious in providing excellent customer service.

considering fivestar is a big company in bus lines, i always expect excellent service. i had one not-so-good experience with one of its conductors where he don’t want me to unload in ayala bus station due to slow moving city buses. good thing, a ticket inspector came and i made a complain to him.

the conductor was caught of guard and don’t know what to say. i also added that he doesn’t even have an ID pinned! the ticket inspector assured me that as long as it is a designated bus stop and the driver/conductor don’t want me to get off the bus, i can phone the management and file a complain.

kudos to the management for putting this blog. hopefully, there will be an official fivestar website with its own domain name.

By: REXEL CASTRO

REXEL CASTRO — Fri, 19 Jun 2009 00:30:17 +0000

AS IMMEDIATE ACTION OF THE MANAGEMENT WITH MR. CAMBA’S COMPLAINT, THE DRIVER OF
BUS 5213 RONIE ESCANO UNDERGONE OUR LEGAL PROCEDURES AND SUSPENDED FOR 14 DAYS
EFFECTIVE JUNE 8, 2009 TILL JUNE 21, 2009.

WE ARE THANKFUL FOR THE COMPLAINTS FORWARDED TO OUR OFFICE AND ASSURE THAT WE
WILL GIVE OUR FULL RESPONSE AS PART OF OUR SERVICE.

OUR APPOLOGY TO MR. CAMBA.

By: MARIO CAMBA

MARIO CAMBA — Tue, 02 Jun 2009 14:08:34 +0000

FIVE STAR BUS NO
. 5213 [ OVER SPEEDING ]AT ABOUT BET.4PM TO 5PM
DI PA PO AKO NAKABABA UMARANGKADA NA DAHILAN NG AKING PAGKAPILAY AKO AY BUMABA SA PAG LAGPAS NG DAU TOLL GATE ANG ROUTE NIYA TO MANILA

THANK YOU,