Comments on: Five Star Bus Company

By: Anna Fontanilla

Anna Fontanilla — Mon, 20 Jun 2011 03:09:19 +0000

Dear Mr. Visaya,

Thank you for your positive feedback. We will share this with our team.

Sincerely,

Anna Fontanilla

By: Chris Visaya

Chris Visaya — Thu, 02 Jun 2011 02:34:02 +0000

Just this morning (06/02/2011) I’ve called Cubao terminal and spoke to Mr. Warren. Very patient, courteous and accommodating.

By: Anna Fontanilla

Anna Fontanilla — Wed, 25 May 2011 05:07:08 +0000

Dear Mr. De Leon,

I am the HR Manager of Five Star Bus Co. Thank you very much for your feedback. We will immediately, take action on the crew of bus 7227. Rest assured that his actions are not a true reflection on our service.

We are very happy that you and your daughters had a pleasant trip on bus 747. We will also commend our driver.

For your other comments and suggestions, please feel free to check our facebook page.

Sincerely,
Anna Fontanilla

By: ernesto de leon

ernesto de leon — Wed, 04 May 2011 13:24:42 +0000

By the way, i forgot to mention that on the way to Pangasinan a week ago, we travelled via bus no. 747 and it was such a smooth, pleasant ride such that the girls did not go through the unpleasant “biyahilo” experience. Definitely it added to the thrill and sweetly anticipated rural vacation experience for the three girls. However, as described just previously all of the past week’s memories seemed to have been ruthlessly sideswiped. Ugh!!! grabe.

By: ernesto de leon

ernesto de leon — Wed, 04 May 2011 12:58:10 +0000

Just had a very unpleasant trip back home to Manila from San Carlos city this A.M. of May 4, 2011 with my 3 girls aboard bus no. 7227. It was such a bumpy, rough ride due to the driver’s erratic driving style, i one can call it style! In street lingo perhaps he qualifies as barumbadong tsuper. The three girls had a terrible experience, nausea, non-stop vomiting and all because of the constant jerking, abrupt stops and and sudden braking of the bus. What made it worse is the very loud rock music on the stereo which, despite repeated requests through the conductor, the driver just ignored the pleas to turn the volume down. Yes, it seemed that the sound system/disco music/recording studio was meant for his entertainment alone, never mind the suffering passengers.

Here’s requesting management to look into this and on other buses perhaps, for the sake of tired and weary passengers who just want peace and quiet while enjoying the sights along the way.

By: Rene Adiao

Rene Adiao — Sat, 16 Apr 2011 05:31:58 +0000

The conductor was wrong alright–many people would think that all light rail train system which were erected after LRT 1 are called MRT–but the issue was whether a passenger could get off at balintawak LRT station. If one is sure about what he knew, then there is no point arguing with the conductor who is calluous, tired and worn out most of time, as long as getting off at a certain drop-off point is allowed by the MMDA.

By: Lee'o

Lee'o — Sun, 12 Dec 2010 02:26:01 +0000

For Mr. Christopher,

Most probably they’re not aware of that station before, twas just opened that time. I also get off at Balintawak LRT station. The only problem there is that the conductor was arrogant as you said. And one more thing I think MMDA is not allowing provincial buses to unload passengers in Balintawak Market or Balintawak LRT station, they probably doing that (unloading passengers in Balintawak LRT station) as a courtesy…

By: Christopher

Christopher — Fri, 02 Jul 2010 15:26:20 +0000

five star bus company has a fleet of best maintained buses in the industry. its always comfortable to travel in its bus units. its terminals are also OK. but the problem lies time and again on its erring employees. sometimes its lack of courtesy. sometimes its lack of knowledge or ignorance. my wife had an annoying experience with the ignorance of the conductor of bus number 5056 from pangasinan to pasay. my wife told the conductor that she will alighting from the bus on the balintawak station of LRT. but the ignorant conductor insists that there is no LRT station in balintawak but rather its a MRT station. the conductor told my wife that the LRT line is in monument and that she should go there. the management of five star should educate its bus drivers and conductors on the correct identification of the landmarks in its route to avoid confusion to the passengers. they should know that the station in balintawak is operated by the LRT and not the MRT and is connected to monumento station going to baclaran. instead of helping passengers on the right directions they mislead passengers because of their ignorance of the identification of major landmarks in its route particularly along edsa where most passengers get down from the bus.

By: R. Puno

R. Puno — Wed, 12 May 2010 02:38:53 +0000

Yes, glad to see at least one bus liner in the Phils who cares about the safety of its passengers and other motorist. I wish other companies would take these matters as seriously. I’ve rode Five Star going Manila to Tarlac and Manila to Pangasinan many times. I have always felt safe while on board. I have also observed the buses while driving my own passenger vehicle on NLEX. Unlike some other companies, Five Star drivers seem to be following the driving rules (i.e. staying in the bus lane, observing speed limit, etc.) and do not create an unnecessary danger to other vehicles.

Cheers to Five Star for operating a truly 5star bus line and listening to their customers.

By: christopher

christopher — Mon, 08 Mar 2010 07:49:02 +0000

Good Day!
I am a weekly passenger of Five-star bus from Mangaldan, Pangasinan and get off at Munoz, Quezon City. The fare is 276 pesos for more than a year now. I take an early morning trip and I usually catch the bus number 95111. I noticed that the driver is permanently assigned with the bus while the conductors are regularly rotated. Until last March 1, the new conductor assigned at bus number 95111 is charging me 282 pesos. I told him that I normally pay 276 pesos. He arrogantly insisted that its 282 pesos so I payed 282 pesos. The next week, March 8, I again took the same bus number 95111. The same conductor is again charging me 282 pesos. This time I brought with me my recent tickets and showed him that the fare for my trip is 276 pesos. So I was charged 276 pesos. He was visibly upset because I have checked his wrongdoing. I suspect that this conductor is running after a higher commission that’s why he would unceremoniously increase the fare to increase his commission. I thought the management of five star bus should know about this scheme of some conductors. I suggest that a table of fares should be posted inside the bus. And I also suggest that their employees should wear a bigger ID with visible names so that passengers would have easy time in identifying them whenever they have complaints. And lastly, I hope five star bus would open a line from Quezon City going back to San Fabian, Pangasinan but this time via Manaoag so that I would no longer be taking another bus company (which has stinking bus units which annoys passengers but the good thing is it is plying the route via Manaoag so passengers reluctantly take this other bus company because the travel time going to Mangaldan is shorter compared to when the trip is via Dagupan) when going back to Mangaldan, Pangasinan. Thank you.